Claims Supervisor, First Report Unit

Plymouth Rock Assurance • Fort Washington, PA

5h

About The Position

The First Report Unit Supervisor is responsible for managing the level of service provided by the unit, conduct quality analysis, and train and monitor the performance of the First Report Claim Technicians.

Requirements

• Bachelor’s degree from a four-year college or university with 5 years of claims or other applicable experience.
• Working knowledge of Microsoft Products (Word, Excel, and Internet).
• Working knowledge of ClaimsPro, FNOL, Polstar and Image Right.
• Excellent verbal and written communication skills.
• Strong leadership skills.

Responsibilities

• Continually promote teamwork through effective leadership.
• Monitor/Report results from Call Management System (CMS) to maintain proper phone coverage and address service levels.
• Handle exceptions/complaints/inquiries, both written and oral.
• Take and/or key first reports as needed.
• Train new associates as well as provide ongoing training to current staff.
• Perform telephone quality reviews on Claim Technicians as well as record, file and communicate results.
• Prepare and submit service requests for FNOL changes.
• Participate in system testing as needed and document results.
• Develop spreadsheets for tracking various results as requested by management.
• Interview candidates and make hiring recommendations.
• Provide performance feedback to associates.
• Scheduling of staff.
• Complete analysis of available metrics for continuous improvement within the organization.
• Work with other units in the office and company to provide support for their processes and to have them provide support to FRU during times of high volume.
• Available to be “on call” for problem solving during off hours. The First Report Unit is staffed Monday – Friday from 8:00 am until 8:00 pm and on Saturday from 9:00 am until 3:00 pm.
• Perform other duties as assigned.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level