Claims Supervisor (Bodily Injury)

GEICO • Richardson, TX

2d • Hybrid

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Join a team where your expertise truly matters! Our Casualty Claims department is seeking a highly motivated and experienced Claims Supervisor (Bodily Injury). As a key leader within our Casualty organization, you will be responsible for empowering a team that handles attorney-represented automotive liability claims. Your team will manage: complex investigations coverage determinations liability assessments bodily injury claim resolutions—through both settlement and litigation. This role requires advanced knowledge of litigation processes and the ability to strategically support litigated and attorney-represented claims. If you’re passionate about developing talent, driving results, and making an impact in the automotive liability space, we’d love to hear from you. Success in this role is built on the foundation of GEICO’s core leadership behaviors: Ownership: You take responsibility for outcomes in all scenarios. Adaptability: You navigate dynamic environments with creativity and resilience. Leading People: You empower individuals and teams to achieve their best. Collaboration: You build and strengthen partnerships across organizational lines. Driving Value: You use data-driven insights to align actions with strategic goals.

Requirements

• Minimum of 2 years of leadership experience in Bodily Injury claims, including direct oversight of litigated cases.
• Active Adjuster license (required)
• Expertise in Casualty claims, including knowledge of industry regulations and best practices
• Strong ability to assess needs and guide associates in negotiating claim settlements as needed
• Experienced in the use of various claims tools with ability to assist associates
• Strong adherence to compliance and regulatory requirements
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment
• Strong results orientation, with a history of meeting or exceeding performance goals
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence

Responsibilities

• Lead, mentor, and inspire a team of associates to deliver exceptional customer service while building trust.
• Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims.
• Provide authority on evaluations that exceed your adjusters personal, assigned authority and work with others on claims that exceed your authority
• Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
• Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
• Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements.
• Serve as a resource for team members on insurance-related questions providing mentorship and training to build their industry knowledge.

Benefits

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
• Inclusive Culture: Join a company that values diversity, collaboration, and innovation.
• Workplace Flexibility: This is a M-F, 8:00am – 4:30pm position offering a Hybrid work model based in Richardson, TX. GEICO reserves the right to adjust in-office requirements as needed to support the needs of the business unit.
• Professional Growth: Access GEICO’s industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you. Leadership development programs and hundreds of eLearning courses to enhance your skills.
• Increased Earnings Potential: Pay Transparency: The starting salary for this position is between $97,735 annually and $151,700 annually. Incentives and Recognition: Corporate wide bonus programs are in place to reward top performers.
• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed