Claims Specialist

Acrisure • Florence, AL

5d • Onsite

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary: The Claims Support Specialist utilizes their familiarity with the insurance industry, a thorough knowledge of processes and procedures, and technical acumen to answer client and provider questions, troubleshoot complex problems, and execute a variety of temporary and ongoing special projects.

Requirements

• A high degree of accuracy and thoroughness of personal work.
• Thorough knowledge of Brentwood Services’ claims processes and procedures, including job duties of the Claims Associate and Team Lead.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Strong organizational, time management, and project management skills.
• Intermediate to advanced computer skills required.
• Experience with Microsoft Word, Excel, and Outlook required.
• A High School diploma or equivalent.
• Three years’ experience working in claims and two years supervising staff, or an equivalent combination of training, education, and experience.
• A current and valid driver’s license within the state of practice.
• The ability to read and interpret documents such as general business periodicals, ledgers, and procedural manuals.
• The ability to respond to inquiries or complaints clearly and appropriately.
• The ability to write routine reports and business correspondence.
• The ability to effectively present information in one-on-one situations.
• The ability to solve problems and deal with situations where limited standardization exists.
• The ability to calculate figures/amounts such as discounts, interest, proportions and percentages.
• Communication for this position entails minimal contact with external constituents up to 10% of the time and extensive contact with internal constituents up to 90% of the time.
• The employee is regularly required to sit; stand; use hands to handle or feel; and talk or hear.
• The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee may occasionally be required to lift up to 25 lbs.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

• Along with other Specialists, handle multiple high-volume email inboxes, including but not limited to Claim Reports.
• Coordinate daily scheduled claims distribution to Claims Associates for setup; this includes all clients, all lines of business.
• Execute temporary and ongoing special projects. This may include but is not limited to: Research involving claims; Research involving the medical bill review process; Recurring client projects, such as manual payment entries; Client requests for dedicated assistance and accessing client systems in order to process payments or carry out other clerical work; Other projects not described here.
• Solve complex issues regarding clients or providers proactively and independently.
• Fulfill loss run requests from clients, insurers, brokers, et al.
• Assist Team Leads with training, support, quality, and performance duties and responsibilities as required.
• Claims entry and phone queue as needed.

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees