Claims Specialist

Ingram Barge Company•Nashville, TN

15h•Hybrid

About The Position

Ingram Marine Group encompasses our operating units involved in transporting bulk commodities on America's inland waterways, delivering fuel and supplies to the towing industry, and providing a ship anchorage in Louisiana. As the leading carrier, we operate a fleet that transport aggregates, grain, fertilizer, coal, ores, alloys, steel products, chemicals, and other products. We're committed to being the best at whatever we do. We're continuously growing, adapting, and responding, and we're successful because of the outstanding hard work and creative energy of our associates. Job Description Reporting to the Claims Management team, the Claims Specialist is responsible for investigating and administering a range of claims that support employee well-being and protect company assets. This role manages claims related to illness, minor injuries, auto incidents, and property damage, while also stepping in to support administrative functions as needed to ensure timely and accurate claims processing.

Requirements

Knowledge of marine transportation industry is beneficial.
Claims experience preferred
High School Diploma or GED required
2-3 years of experience required
Strong interpersonal and professional communication skills.
Ability to prioritize and manage multiple tasks and projects simultaneously.
Demonstrated capacity to work independently with minimal supervision.
Strong analytical, written skills.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
Myst be able to travel at short notice
Required to be present in office three days a week, with two remote days to be decided by the manager

Nice To Haves

Knowledge of marine transportation industry is beneficial.
Claims experience preferred

Responsibilities

Administering all paperwork, authorizations, and return-to-work processes related to personal illness and minor injury claims.
Consulting with associates and medical providers to obtain and review relevant medical documentation.
Collaborating with vessel associates, operations managers, facilities staff, insurance carriers, and medical providers to ensure proper claims processing.
Establishing and monitoring claim reserves, track expenditures, and approve claim-related expenses as appropriate.
Managing unknown property damage claims, auto physical damage, and select aspects of Longshore claims across the organization.
Coordinating with Maintenance & Repair (M&R) on invoices and claim number updates.
Maintaining accurate records in the claims management system and process invoices in accordance with company procedures.
If complicated medical issues arise, notify the supervisor of the need to transfer file to claims adjuster.
Adhering to HIPPA regulations, policies and procedures.
Providing additional administrative and operational support to the department as assigned, while maintaining regular and reliable attendance.