Claims Specialist - General Liability

The Hartford•Scottsdale, AZ

1d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This dynamic Claim Specialist role will be part of a team of professionals who support the Hartford Global Specialty (HGS) Claims Division. Our ideal candidate will have expertise in primary and excess bodily injury and property damage general liability claims including excess auto liability, products liability, premises liability, some personal and advertising claims and some pollution liability. We are seeking a motivated, self-starter who would enjoy a fast-paced collaborative work environment. The Claim Specialist will handle a caseload of complex, high-exposure claims under Excess General Liability and Environmental policies (primarily package policies that contain general liability and some professional liability coverage) from inception to final resolution. This team works closely with our underwriting, actuarial and legal partners to ensure the best possible result for our customers. Knowledge of excess claims handling, working with other insurers in a tower, risk transfer, negotiating and coverage issues is required.

Requirements

Bachelor’s Degree is required
Minimum of 7 years of claims experience with strong preference for candidates who have handled excess general liability, pollution liability, construction or product liability claims or environmental policies
Prior experience handling both primary and excess policy coverages/claims
Strong coverage acumen with the ability to readily apply the terms and conditions found in manuscript policies to the facts of the claim
High level of discipline, results-orientation and ability to drive bottom line results
Superior analytical ability and organizational skills
Effective interpersonal communication skills in both verbal and written formats
Proven strategic reasoning and execution skills
Excellent negotiation and advanced technical claim handling skills
Full command of issues and medicals relative to high value bodily injury claims
Strong ability to analyze coverage and liability issues, manage time limit demands and assess extra contractual exposures and other issues of complexity
Ability to effectively communicate in a highly-matrixed environment
Readily able to influence and drive successful, collaborative claim outcomes

Nice To Haves

Candidates with a JD license and specialization within casualty, environmental and/or construction case experience are preferred.

Responsibilities

Conduct complex investigations and extensive claim file reviews on assigned cases
Determine coverage, draft position letters and communicate the coverage position(s) to insureds, business partners and legal counsel
Operate within prescribed authority levels to set appropriate expense and indemnity reserves
Regularly monitor indemnity reserves for any required adjustment
Present cases above authority level to leadership for expense/indemnity reserve and settlement authority
Develop and implement resolution strategies to achieve high quality outcomes
Pro-actively manage consultants and/or litigation and counsel throughout the case lifecycle
Directly oversee the litigation planning, execution, budget and bill review
Attend trials and mediations as necessary
Positively contribute to our claim and enterprise goals by participating in ad hoc audits, projects and product development initiatives
Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
Collaborate with valued business partners to review and address claim trends
Address inquiries from agents and policyholders with a focus on providing superior customer service