Claims Specialist - Leave & Disability [Start date: May 19, 2026]

Voya Financial•Minneapolis, MN

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Start Date: May 19, 2026 9 weeks of training: Monday – Friday 7:30am – 4pm Central time Work schedule Must be willing to work late schedule (8PM Central time) Get to Know the Opportunity: As a Claims Specialist you will guide claimants through their leave experience with empathy and clarity. You will be responsible for administering Short Term Disability claims according to policy and plan provisions as well as administering Family Medical Leave (FMLA) and other leaves, including state, military, and company-specific leaves. You will ensure a high standard of customer service while maintaining compliance with all regulatory requirements.

Requirements

2–3 years of experience in STD, FMLA or unpaid leave claims management
Strong decision-making and critical thinking skills
Medical/vocational management
Excellent customer service and interpersonal abilities
Proficiency in Microsoft Office 365, including Outlook
Exceptional written and verbal communication skills
High attention to detail and accuracy
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Collaborative mindset with the ability to work cross-functionally

Responsibilities

Claims Administration & Case Management Analyze FMLA, company leave policies and short-term disability benefits to determine eligibility
Manage end-to-end claim experience for the life of the claim
Evaluate medical documentation to ensure eligibility for benefits
Utilize clinical and vocational resources to assist with claim management strategies
Build and maintain strong relationships with internal and external stakeholders
Manage assigned work queues within defined service level agreements (SLAs)
Document in a clear and concise manner to support claim decisions and articulate ongoing case management activities
Communication & Customer Service Communicate clearly and professionally via phone and in written correspondence
Clearly explain claim decisions and entitled benefits in a professional manner displaying a high degree of empathy
Communicate with medical providers to obtain necessary medical documentation to assist with claim adjudication

Benefits

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

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