Claims Specialist III

Inshur • Dallas, TX

43d • Hybrid

About The Position

We are looking for a Claims Specialist III (CS3) to join us at INSHUR! We're based in Dallas, TX , with offices in New York City and Westlake, CA ️ and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Dallas office 3 days a week initially and reducing to 1 day a week following your orientation, typically 90 days, fostering a dynamic and supportive environment.

Supported by (and reporting to) Claims Manager and Team Leaders, you'll be joining a friendly team of 29 specialists who believe in delivering great customer service at scale.

We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

As our Claim Specialist III (CS3) you will be responsible for handling and resolving commercial auto claims across the United States. The claims that are assigned to you will involve coverage investigations, liability negotiations, third-party bodily injury, and depending on your experience litigation. You will be responsible for setting and maintaining reserves, assigning defense counsel, negotiating settlements with attorneys, issuing payments, and interpreting policy contracts.

While we prioritise aptitude and passion over a strict checklist of requirements, we've outlined a core set of skills we believe will lead to success in this role. To make things clear, we've categorised them into "essentials to thrive in the role" and "additional skills that could set you apart"

We'd love to hear from you if you have

…these essentials to thrive in the role;

Experience handling third-party bodily injury claims in a personal auto or commercial auto space at a recognized insurance carrier
Have already secured an insurance license in Texas.
Ability to secure a license in California and New York within 60 days.
Enjoy working in a fast-paced environment.
Understand that customer satisfaction and retention is driven by handling claims well.
Are passionate about building a successful career in Claims.
Helped resolve customer concerns in your most recent role.
Understand the value of contributing to a team's shared success.
Ability to work from our office in Irving, TX 3 days a week during your first 2 weeks and then 2 days a week for 90 days. After successful completion of trial period, this will reduce to 1 day a week.

… these additional skills that could set you apart

A bachelor's degree is strongly preferred.

You'll love it here if you:

Thrive navigating ambiguity and finding clarity in uncertain situations.

Take pride in being accountable and owning your responsibilities.

Enjoy in a fast-paced environment where change happens quickly.

Are solutions-focused and driven to overcome challenges.

Embrace resilience and adapt to setbacks with a positive attitude.

Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.

You may not enjoy working here if:

Prefer a more structured, slow-moving environment.

Feel most comfortable when tasks and processes are clearly defined from the start.

Struggle with handling multiple challenges at once or adapting to frequent changes.

Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.

Requirements

• Experience handling third-party bodily injury claims in a personal auto or commercial auto space at a recognized insurance carrier
• Have already secured an insurance license in Texas.
• Ability to secure a license in California and New York within 60 days.
• Enjoy working in a fast-paced environment.
• Understand that customer satisfaction and retention is driven by handling claims well.
• Are passionate about building a successful career in Claims.
• Helped resolve customer concerns in your most recent role.
• Understand the value of contributing to a team's shared success.
• Ability to work from our office in Irving, TX 3 days a week during your first 2 weeks and then 2 days a week for 90 days. After successful completion of trial period, this will reduce to 1 day a week.

Nice To Haves

• A bachelor's degree is strongly preferred.

Responsibilities

• handling and resolving commercial auto claims across the United States
• coverage investigations
• liability negotiations
• third-party bodily injury
• litigation
• setting and maintaining reserves
• assigning defense counsel
• negotiating settlements with attorneys
• issuing payments
• interpreting policy contracts

Benefits

• 25 days of holiday (+5 days after 5 years), 5 sick days and 8 federal holidays
• Medical, dental and vision health insurance plans
• ️ Life insurance, short-term, and long-term disability benefits
• 13 weeks fully paid parental leave for all new parents, regardless of your gender
• 401(k) with 4% company match
• Commuter Benefits
• Flexible working hours to fit your lifestyle
• $650 annual training allowance & learning opportunities
• ️ $50 monthly wellbeing and home setup allowance
• 24/7 Employee Assistance Program and mental health benefits
• It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 251-500 employees