Claims Specialist II

Mercury Insurance Services

258d • $43,382 - $75,982

About The Position

If you're passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact. With ongoing guidance and support, the Claims Specialist II takes the lead in guiding customers through the claims process. You will investigate and process claims for damage to vehicles and other property as well as moderate bodily injury claims. You will focus on accurate and efficient claims to prevent unnecessary expense to the Company and policyholders. You will provide excellent customer service to ensure our customers have a positive experience and feel valued and supported. At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

Requirements

• High School Diploma or GED
• Customer service experience in a high-volume work environment

Nice To Haves

• Bachelor's Degree
• 6-12 months of claims adjusting experience
• Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.
• Takes ownership of any process they can improve.
• Assumes positive intent in all interactions.
• Seeks growth within and beyond this role.

Responsibilities

• Through varied contact methods, including phone calls, emails, texts, and letters, obtains information from involved parties, including witnesses, utilize law enforcement reports, and seeks out additional evidence such as dash cam or surveillance video to evaluate facts of loss and determine liability.
• Thoroughly reviews and explains coverage as well as the claims process with customers. Sets reserves for anticipated expenses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted.
• Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention.
• Identifies and escalates files with more significant indemnity exposure or suspected fraud to supervisor for review/transfer for further investigation.
• Analyzes medical records to evaluate, negotiate and settle moderate bodily injury claims with both legal counsel for represented claimants and unrepresented parties effectively and fairly.
• Serves as the primary customer contact, coordinating with other departments during the lifetime of the claim to assure complete customer satisfaction.
• May work as part of a team serving the needs of common customers.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED