Claims Specialist I, Auto Bodily Injury
About The Position
Zurich North America is seeking a motivated individual to advance their claims career as part of our Commercial Auto team. As an Auto Claims Specialist, you will work alongside a diverse group of experienced claims professionals, enhancing your development while honing technical expertise in auto policy interpretation and coverage analysis. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims of low to moderate exposure and complexity. You will operate within defined authority limits and established protocols, ensuring claims are handled efficiently and effectively while delivering exceptional customer service.
Requirements
- Bachelor's Degree with 2+ years of experience in Claims Handling or Insurance
- OR Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
- OR Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance
- OR High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
- Prior experience in auto claims handling, insurance claims, or a related customer service field.
- Understanding of auto insurance policies, coverage, and state regulations.
- Prior experience in auto claims handling, insurance claims, or a related customer service field.
- Understanding of auto insurance policies, coverage, and state regulations.
- Ability to obtain and maintain required adjuster licenses
- Proficiency in Microsoft Office
- Knowledge of insurance regulations, markets, and products
Nice To Haves
- Experience in Commercial Auto Claims, including handling:
- Third-party auto property damage claims
- Auto physical damage claims
- Bodily injury claims
- Active adjuster license
- Experience collaborating across teams and developing strong relationships
- Strong knowledge of the claims adjustment process, including scope/exposure assessment
- Familiarity with vendor management and litigation strategies
- Proficiency in financial and actuarial/reserving concepts
- Strong negotiation skills, including alternative approaches to resolution
- Excellent organizational and time management skills
- Customer service experience with a focus on delivering quality interactions
- Analytical, critical thinking, and problem-solving abilities
- Strong verbal and written communication skills
Responsibilities
- Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
- Apply knowledge of established protocols and industry best practices to resolve claims effectively.
- Deliver customer-centric service while managing claims within defined authority limits.
- Develop expertise in coverage analysis and auto policy interpretation.
Benefits
- Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Number of Employees
5,001-10,000 employees
