Claims Specialist - Crop

QBE Insurance Group

2d • $64,000 - $96,000 • Remote

About The Position

In this role you will deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims by completing field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies to ensure compliance with state and federal regulations. You will partner with Field Claims Manager to ensure effective and efficient claims operations.
• Location: Work Remotely in Iowa, USA
• Work Arrangement: This role is fully remote, approximately 20% home office work and 80% field work.
• The starting salary range for this role is between $64,000-$96,000

Requirements

• Associate's Degree or equivalent combination of education and work experience
• 4 years relevant experience
• Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver’s License

Nice To Haves

• Evaluate project outcomes through analyzing current state and desired future state
• Utilize effective communication channels for both external and internal customers
• Handle complex claims using a logical approach
• Provide adjusters detailed instructions for claim procedures and company policy
• Support implementation of company strategies
• High attention to detail
• Solve day-to-day problems, using critical thinking
• Train others on process and procedures
• 5 years experience in MPCI and Crop Hail claims experience
• Working knowledge of claims administration best practices and procedures
• Understanding of local, state and industry standards (NCIS)
• Understanding of relevant laws and regulations across multiple jurisdictions
• Working knowledge of Microsoft Office suite, general computer software and database systems

Responsibilities

• Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals
• Accurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claims
• Provide overflow support to Compliance Department of quality control audits for Federal Crop Insurance Corporation (FCIC and Crop Hail)
• Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies. Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statues and regulations and complying with state and federal regulatory requirements
• Provide effective and timely communication with agencies in defined territory on claim status and other inquiries
• Build and maintain relationships with customers by providing timely an accurate policy service, answering questions and communicating adjustment determinations
• Coach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectations
• Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations to maximize profit and quality of business
• Deliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectations
• Participate with internal committee to develop global claims technology solutions that support business need
• Attend National Crop Insurance Services (NCIS) regional and state committee meetings to make business aware of any legal issues or changes that will impact the business
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees