Claims Specialist Construction Defect

The Hartford•Scottsdale, AZ

1d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Claim Specialist is the highest claim handling designation within the Complex Claims Unit - Construction (CCU-CD) and is a visible and important role. CCU is a highly specialized claim organization responsible for the management of construction defect and construction related claims involving bodily injury and property damage. Claims in CCU are often associated with complex fact patterns requiring contract analysis, and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage, and can involve higher exposures.

Requirements

5+ years construction defect claim handling experience
Experience handling complex construction defect coverage and liability issues on general liability and WRAP policies for general contractor, developer, owner, and construction manager claims
Experience in handling affirmative/defensive risk transfer, including tendering and responding to additional insured and contractual indemnity tenders
Excellent verbal and written communication skills
Excellent analytical and critical thinking ability
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Experience in the creation and delivery of presentations
Superior customer service skills and active listening skills
Proven track record of prioritizing and managing multiple responsibilities simultaneously
Proven track record of effective negotiations/settlement of high-value construction defect liability claims
Demonstrated negotiation and conflict resolution skills
Proficiency with MS Office, especially Word and Excel
Active Property & Casualty State Insurance Adjuster license

Nice To Haves

10+ years construction defect claim handling experience
Bachelor's degree preferred. J.D. or CRIS designation a plus.
Experience in handling contractor professional and protective indemnity policies
Knowledge of surety, bond and builders risk policies
Active Property & Casualty State Insurance Adjuster license

Responsibilities

Provide proactive communications to customers and business partners in the management and resolution of claims
Respond to inquiries from customers and provide superior customer service
Review and analyze multiple complex policies and coverage parts (including general liability, contractors professional liability and wrap-up policies)
Write and articulate clear, concise and accurate coverage positions
Conduct investigations regarding claims and/or lawsuits
Effectively manage litigation and counsel, inclusive of litigation planning, budgeting, and proactively positioning claims for resolution
Develop complex coverage, liability and damage assessments and persuasively articulate them to leadership
Provide detailed impactful recommendations to leadership
Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
Conduct complex negotiations and articulate coverage/liability positions
Attend mediations and trials as necessary
Proactively manage accurate expense, reserve and financial transactions
Consistently maintain up to date claims metrics