Claims Specialist / Claims Representative (Albuquerque or Belen, NM)

BNSF Railway • Albuquerque, NM

1d

About The Position

Be part of a team that values safety, inclusion, and excellence We are one of the largest U.S. railroads transporting the nation’s freight across 28 western states and 3 Canadian provinces. As a member of our team, you will play a role in supporting the movement of essential products and materials that help feed, clothe, supply, and power communities throughout America and the world. We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential. Come make a difference with us! Learn more about BNSF and our Benefits Job Location: Belen Other Potential Locations: Albuquerque, NM; Belen, NM Anticipated Start Date: 12/16/2025 Number of Positions: 1 Salary Range: $68,800 - $100,000 Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date. Salary Range: 1+ years of experience: $68,800 - $87,900 3+ years of experience: $77,600 - $100,000 These ranges reflect what BNSF Railway reasonably expects to pay for this position, based on the role’s level, scope, and responsibilities. Final compensation and position level will be determined by factors such as job-related skills, experience, and relevant education or training. In addition to base pay and bonus eligibility, BNSF offers a comprehensive benefits package. The BNSF Railway Law and Claims Department provides expert in-house counsel and collaborates with outside counsel to ensure the railroad operates safely and meets all legal and contractual obligations. Our licensed attorneys and legal professionals are dedicated to upholding the highest legal compliance standards. Additionally, our specialized Claims team promotes safety, investigates incidents, and resolves them ethically. This is a full-time position located in either Albuquerque,NM or Belen, NM. Travel is extensive, but irregular averaging over 30%. This position is responsible for investigating and settling all claims and lawsuits involving the company, arising out of personal injuries or property damage, excluding bill of lading claims.

Requirements

• Able to work now and in the future without BNSF’s assistance (whether monetary, through sponsorship, or otherwise) in obtaining, maintaining, or extending employment authorization (including H-1B, STEM OPT/CPT, or TN nonimmigrant status).
• Bachelor's degree.
• Minimum 1 year experience at BNSF or in a related field (railroad claims, railroad, insurance, legal, investigative) or a combination thereof.

Nice To Haves

• General knowledge of railroad operations and principles and/or insurance claims or related medical/legal field
• Knowledge and understanding of Federal Employers Liability Act (FELA)

Responsibilities

• Investigating and settling, under direction of Manager Claims, all claims and lawsuits involving the company, arising out of personal injuries or property damage, excluding bill of lading claims.
• Implementing processes and procedures under direction of Manager Claims and Sr. Manager - Claims.
• Cooperating and coordinating duties with claims personnel on adjacent territories.
• Performing thorough and ethical investigations and resolves exposures in a fair, honest and responsible manner.
• Evaluating and effects settlements of claims and lawsuits within proper authority.
• Accountable for recovery of BNSF’s incurred damages due to the negligence of third parties within assigned territory.
• Working closely with all BNSF departments to perform incident investigations/analyses and promote the General Claims Department’s Vision Statement with such other internal departments.
• Observing and reviewing potential liabilities on company property with respective non-claims field personnel.
• Conducting investigations in various weather conditions.
• Working irregular hours and available 24/7 for on-call duties, with frequent evening, night, and weekend shifts (including holidays).
• External Contacts: Local counsel, state, county, city, and law enforcement officials, physicians, medical specialists, and expert consulting witnesses in specialized fields.

Benefits

• An industry-leading 401(k) and renowned Railroad Retirement program.
• A range of robust health care options for you and your dependents (including domestic partners), including medical, dental, vision, telemedicine, mental health, cancer support, and high-quality care network options.
• Health care spending accounts (HSA) with employer contributions, as well as life and disability insurance, provided at no cost.
• Family benefits including parental, pediatric and family building support, adoption and surrogacy reimbursement, and dependent care spending account (with employer match).
• Access to discounts on travel, gym memberships, counseling services and wellness support.
• Annual bonus (Incentive Compensation Program)
• Generous leave / time off policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees