Claims Services Representative

HCI GROUP INC•Tampa, FL

2d•Hybrid

About The Position

The Claims Services Representative will deliver excellent customer service through fast and accurate processing of notices and communications, while coordinating with other departments to resolve claims. The Claims Services Representative acts as the first point of customer contact for general claim inquiries.

Requirements

Expert data entry skills and impeccable attention to detail
Excellent verbal and written communication skills
Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel with extensive working knowledge of Microsoft Excel formulas and spreadsheets
Ability to manage multiple priorities and meet deadlines within a fast paced and high-volume environment
Ability to work well in a team-oriented environment, as well as independently
Strong phone etiquette and customer service experience
Strong data analysis and proactive problem-solving skills
Excellent organizational and time management skills
High school diploma required; Associate degree preferred
One year or more related experience and/or training; or equivalent combination and experience in claims support, insurance operations, or a related field

Nice To Haves

Experience in mediation scheduling, coordination and managing mediation activities preferred
Insurance 6-20 License, preferred

Responsibilities

Build and maintain business relationships with both internal and external clients by providing prompt and accurate service so to promote customer satisfaction
Upload claim correspondence in a timely manner to avoid any delays in the claim process
Assign new claims to Claim Examiners based on outlined criteria
Assign appropriate vendors to perform mitigation/special services as needed
Manage Field Adjuster assignments for timely inspections
Assist with team inquiries while adapting to various communication styles
Review and analyze claims data to ensure completeness, accuracy, and compliance with company and regulatory standards
Identify discrepancies or trends in claims data and escalate issues as needed
Prepare for an increased workload to include overtime should the company be impacted by a catastrophic weather event
Other duties as assigned