Claims Services Manager

Captive Resources•Itasca, IL

About The Position

The Claims Services Manager provides day to day claims administration assistance, customer service, dispute resolution, and general claims consultation services to all assigned captive clients.

Requirements

Bachelor’s Degree or equivalency in a related discipline and at least seven (7) years of experience in Casualty claims handling and/or claims customer service.
Strong team attitude
Works well independently and in a team environment
Interpersonal skills
Business acumen
Excellent written and verbal communication skills
Proficient in Microsoft Office, especially using Excel and Word, and other on-line computer systems
Utilize PowerPoint to effectively communicate ideas
Comfortable giving presentations to audiences of all sizes
Organization, planning and prioritization skills
Strong analytical, problem solving and judgment skills
Strong customer service orientation
Commitment to company values
Willingness and ability to travel as required

Nice To Haves

Construction claims experience preferred.

Responsibilities

Monitor the claims handling on specific large, serious or sensitive (“hot”) claims
Act as liaison between the client, the broker and claims administrator on any claim matter
Work closely with captive members to help reduce reserves and expenses
Use available claims data to identify claims service performance and captive claim trends
Coordinate and participate in claim review meetings for all clients
Partner with Risk Control to create successful and useful captive workshops
Create and generate claims reports on an as needed or as requested basis
New member onboarding to ensure understanding of the claims processes and claims team
Analyze the service requirements of each individual captive member and work with the claims administrator to achieve compliance
Participate in department initiatives and projects with a lead role when appropriate
Provide service partner training when necessary