Claims Service Specialist I - Hybrid - Bridgewater, MA

Arbella Insurance Group•Wakefield, MA

1d•Hybrid

About The Position

At Arbella, the focus is on people, attracting and retaining the best by providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. The company invests in employees, encouraging growth, and is committed to building a diverse, inclusive, and equitable workplace. Arbella has been recognized as one of the Boston Business Journal’s “Best Places to Work” since 2009. The Claims Service Specialist role is a dynamic opportunity to assist customers during challenging times. Specialists act as advocates, interacting directly with individuals who have experienced a loss, inspecting damage, and meticulously investigating all documentation to ensure accuracy and fairness. Key responsibilities include verifying claim facts, determining coverage, liability, and reserves, and accurately reporting on settlements. They are skilled negotiators, handling settlements with individuals, attorneys, and other insurance carriers professionally. Specialists are also responsible for maintaining well-written files and keeping their teams informed on current claims. Comprehensive training is provided for individuals new to the insurance industry, requiring only strong customer service and communication skills.

Requirements

A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
Highly effective time management skills
Strong attention to detail, accuracy, fairness and impeccable organization
A passion for helping others

Nice To Haves

Some customer service work experience preferred

Responsibilities

Talk directly with people who have recently experienced a loss
Inspect the damage
Investigate all documentation to ensure each detail is recorded accurately and fairly
Thoroughly check claim case facts
Determine coverage, liability and reserves
Accurately report on each settlement
Negotiate settlements with individuals, attorneys, and other insurance carriers with poise and professionalism
Prepare and maintain well-written files
Keep their teams up-to-date on current claims

Benefits

Company nurse
Nutritional counseling
Mental health resources
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council
Volunteer opportunities
Employee-led community efforts
Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Competitive salaries and benefits packages
Flexible work arrangements
Work/life balance
Profit share bonus program
Exceptional benefit and wellness programs
Career development
Flexible schedules