Claims Customer Service Representative

Safepoint MGA, LLC•Tampa, FL

3d•Onsite

About The Position

The Claims Service Representative provides prompt, effective and courteous handling of all inquiries to policy holders and claimants with special emphasis on complying with appropriate guidelines. Complete assigned administrative tasks related to the claims process function.

Requirements

College degree or related experience
2 years of customer service experience analyzing and solving customer problems
Florida All-Lines Adjuster's license (6-20) strongly preferred; ability to obtain license required
Proficiency with Microsoft Office products required
Ability to use systems such as Policy Port, CMS, Unisoft.
Excellent communication skills and ability to interact on a professional level with internal and external personnel and partners

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Direct customer and vendor inquiry calls
Conduct First Notice of Loss calls and corresponding documentation
Monitor Phone Queue for proper coverage and escalate calls when needed
Obtain police and fire reports and other reports subject to public information requests
Responsible for dispatching examiner assignment to IA or expert
Responsible for organizing, scanning and dispatch of incoming and outgoing correspondence such as mail, fax, and emails
Responsible for claims projects as assigned
Maintain accurate and complete files, updating the claims system daily
Print, verify, and mail checks and letters daily
Monitor claims inbox for Incoming e-mails, and distribute and file as appropriate
Monitor new incoming claims and assign them to appropriate desk or field adjuster
Pay invoices and update spreadsheets and claims system
Other tasks and projects as may be assigned
Use telephone and computer systems to communicate with and service customers
Use computer system to update claim files daily
Ability to take and direct at least 30 – 50 phone calls per day
Ability to print and physically mail correspondence
Ability to work independently in a fast-paced office environment; meet deadlines and manage changing priorities effectively

Benefits

Market Competitive Wages commensurate with experience
Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
Company Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Short and Long Term Disability Insurance (company paid)
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs