Claims Service Representative - Business Insurance

Marsh McLennan • Chicago, IL

1d • Hybrid

About The Position

Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment. As our Claims Service Representative on the Business Insurance Claims team, you’ll be the key connector between clients, service staff, and insurance carriers. You’ll handle claim information processing, guide clients through reporting procedures, and keep claims moving smoothly from start to finish. You’ll also support our Claims Consultants by providing timely status updates, preparing reports, and helping resolve client questions. Your attention to detail and communication skills will help ensure a seamless, efficient claims experience for everyone involved.

Requirements

• 1+ years of experience processing and managing Property & Casualty insurance claims with accuracy
• Strong communication skills to guide clients and collaborate with internal teams
• Ability to maintain detailed and organized claim documentation
• Proficiency with software systems, including Excel
• Ability to prioritize workload and manage multiple tasks efficiently
• Commitment to timeliness and quality in client service and data integrity

Nice To Haves

• BA/BS in Business, Insurance, or a related field
• Intermediate skills in Microsoft Office Suite
• Familiarity with insurance coverage terms and claims strategy
• Previous experience supporting claims consultants or managers

Responsibilities

• Handle claim information processing
• Guide clients through reporting procedures
• Keep claims moving smoothly from start to finish
• Support our Claims Consultants by providing timely status updates
• Support our Claims Consultants by preparing reports
• Support our Claims Consultants by helping resolve client questions

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401K benefits
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer
• Company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• Nitro cold brew coffee
• Sparkling water
• Competitive total rewards package which includes health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed