Claims Service Coordinator

Acrisure • Bradenton, FL

88d

About The Position

The primary purpose of this position is to provide assistance to the claim staff by setting up new notices of loss in the system, validating coverage, responding to customer inquiries, and performing a variety of administrative tasks. The role involves entering claim-related information into the system received electronically and by phone, researching and validating coverage and class codes through numerous system lookups, determining claim types using both criteria and judgment, and following up with clients for missing or incomplete information. Additionally, the position requires completing Notice of Loss and acknowledgment letters according to state jurisdiction, completing a variety of data changes, and researching legal and other documents received to determine the need to set up new claims. The employee will also answer phone-related inquiries.

Requirements

• High school diploma or GED required.
• One year of clerical or customer service experience or equivalent combination of education and experience required.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Strong organizational skills.
• Efficient time management skills.
• Detail oriented.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Nice To Haves

• Ability to determine what next steps are required and proactively respond.
• Ability to multi-task in various systems and/or programs.

Responsibilities

• Enters claim related information into system received electronically and by phone.
• Researches and validates coverage and class codes through numerous system look ups.
• Determines claim type using both criteria and judgement.
• Follows up with client for missing or incomplete information.
• Completes Notice of Loss and acknowledgement letters according to state jurisdiction.
• Completes variety of data changes.
• Researches legal and other documents received to determine need to set up new claim.
• Answers phone related inquiries.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees