Claims Resolution & Finance Team Lead Onsite, Washington D.C.

Gainwell Technologies LLC

4d•Onsite

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. SummaryThe Senior Claims Resolution & Finance Team Lead is a key leadership role responsible for overseeing end‑to-end claims management operations, financial accuracy, and process optimization within the claims resolution function. This role manages a team of analysts and specialists focused on timely claim adjudication, dispute resolution, financial reconciliation, and compliance with internal policies and external regulations. The Senior Team Lead acts as an operational expert, strategic partner, and coach—driving performance, ensuring quality, and advancing continuous improvement initiatives.Your role in our mission

Requirements

Education & Experience: Bachelor’s degree (or equivalent experience) in Business, Finance, Accounting, Healthcare Administration, or a related field; 5–7+ years in claims resolution, financial operations, or related roles, including 2–3+ years of leadership experience.
Claims & Financial Expertise: Proven knowledge of claims workflows, financial reconciliation, and analytical problem-solving; high proficiency with claims management systems and MS Office.
Leadership & Team Management: Strong skills in coaching, stakeholder management, communication, and negotiation to lead and develop high-performing teams.
Industry & Regulatory Knowledge: Experience in BPO, healthcare, insurance, or shared services operations; familiarity with relevant regulatory environments (e.g., CMS, insurance compliance).
Core Competencies: Operational excellence, process optimization, quality assurance, analytical thinking, conflict resolution, and strategic decision-making.

Responsibilities

Leadership & Team Management: Lead, mentor, and coach claims resolution and finance teams; oversee workload, staffing, and training to achieve performance, quality, and accuracy goals.
Claims Resolution & Operational Oversight: Manage the full claims lifecycle, resolving complex cases, establishing standards for turnaround time, accuracy, and service excellence.
Financial Reconciliation & Reporting: Oversee financial processes including payments, reimbursements, adjustments, and reconciliations; review reports and address discrepancies or process gaps.
Process Improvement & Strategy: Analyze workflows and metrics to identify inefficiencies; partner with IT, compliance, and finance teams to optimize processes and implement best practices.
Cross-Functional Collaboration & Compliance: Collaborate with internal partners across Finance, Operations, Legal, and Customer Support; ensure regulatory compliance, monitor internal controls, and serve as subject matter expert for claims and financial processes.