Experienced Claims Rep
About The Position
We are seeking an experienced Claims Representative to join a reputable independent insurance agency that provides a consultative, customer-centric approach to personal and commercial insurance services. As a Claims Representative, you will play a key role in supporting clients through the claims process by handling inquiries, evaluating claim information, and ensuring accurate, efficient resolution in alignment with agency and carrier standards. This position is based at an established independent insurance agency in Elizabethtown, KY that focuses on delivering a broad range of insurance products including auto, home, commercial, life, and health coverage with personalized service and consultative support. The role requires regular client interaction and collaboration with internal staff to ensure accurate and timely claim support. If this background aligns with your experience, submit your information for review.
Requirements
- Prior experience in insurance claims handling or related customer service role
- Knowledge of insurance policies, coverages, and claims procedures
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational and problem-solving abilities
- Ability to handle confidential client information with professionalism
- Proficiency with computer systems and claims management tools
- Professional demeanor with a customer service focus
Responsibilities
- Receive and respond to insurance claims inquiries from policyholders, carriers, and agents
- Investigate claims details, review policy coverage, and gather relevant documentation
- Assess claim information to determine eligibility, coverage, and appropriate next steps
- Communicate with clients throughout the claims process to provide updates and support
- Collaborate with underwriters, adjusters, and internal teams to facilitate claim processing
- Prepare and maintain accurate claims records and documentation
- Assist in negotiating settlements and coordinating claim resolution activities
- Uphold agency service standards and professional conduct in all client interactions
Benefits
- Health insurance coverage
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- Company-paid holidays
- 401(k) retirement plan
- Expense reimbursement (when applicable)
- Ongoing training and professional development
- Supportive team culture and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
