Claims Representative, Total Loss

Plymouth Rock Assurance • Parsippany-Troy Hills, NJ

13d • Onsite

About The Position

The Total Loss Unit within our Claims Organization plays a critical role in
delivering a seamless and supportive experience during what can be a stressful
time for our customers. This team is responsible for identifying, negotiating,
and resolving total loss claims with both insureds and claimants.

The Total Loss Claim Representative is a key contributor who manages claim
documentation, processes payments, and coordinates the disposition of salvage
vehicles. In this role, you will have the opportunity to make a direct impact by
guiding customers through the total loss process while balancing cost control
and recovery efforts.

Requirements

• Experience in property and casualty claims handling preferred
• Ability to work both independently and collaboratively within a team
• Strong verbal and written communication skills, with a customer-focused approach
• Excellent organizational and time management abilities
• Effective problem-solving and decision-making skills
• Proficiency in Microsoft Office tools, including Word, Excel, and Outlook

Responsibilities

• Negotiate and communicate total loss and diminished value settlements in accordance with company and state guidelines (including NJ and multi-state jurisdictions such as MA, NH, CT, NY, and others as needed)
• Clearly explain total loss evaluation methodologies to vehicle owners, building trust and confidence throughout the process
• Apply a working knowledge of vehicle financing and leasing in claim resolution
• Review damage estimates to determine total loss eligibility
• Accurately document all claim activity and settlements in the claim file system
• Partner with salvage vendors to coordinate vehicle movement and secure competitive salvage bids
• Independently manage and settle claims within authority; collaborate with leadership for approvals, guidance, or escalations as needed
• Proactively escalate claims that require additional support or are not progressing positively
• Maintain an organized diary system, effectively prioritizing and managing multiple claims simultaneously
• Adapt quickly to changing workloads in a fast-paced environment
• Keep customers, agents, and stakeholders informed with timely updates and clear communication
• Ensure exceptional service while maintaining strong loss and expense control
• Adhere to all privacy standards, laws, and regulatory requirements
• Prepare and process payments to vehicle owners, financial institutions, and leasing companies

Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Robust wellness & health and fitness reimbursement programs
• 401(k) bonus program
• Tuition reimbursement
• Auto and home insurance discounts
• Volunteer opportunities
• 2:1 donation matching program
• Company-paid life and disability insurance plans
• Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed