Claims Representative II

W.R. Berkley • Rocky Hill, CT

81d • $75,000 - $110,000

About The Position

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor's. At Acadia, we value our employees, our customers and our communities. Employees at Acadia are part of a progressive company where everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.

Requirements

• Bachelor's degree (B. A.) and minimum of 5-7 years of related experience and/or training.
• 5-7 years of commercial liability claims experience.
• Excellent organizational skills, ability to handle multiple tasks and effectively prioritize workload.
• Demonstrated depth in negotiation and claims resolution skills.
• Strong computer skills and ability to work with multi-faceted systems.
• Ability to effectively and independently manage complex workload while exhibiting very sound judgment.
• Excellent written and verbal communication skills.
• Demonstrated ability to develop and maintain relationships with agents and other departments.

Nice To Haves

• Advanced professional insurance coursework (i.e., AIC, CPCU) or completion of other insurance-related classes is preferred.
• Valid driver's license required.

Responsibilities

• Investigate, evaluate and resolve commercial casualty claims in accordance with company standards, procedures, and state regulatory requirements.
• Analyze and interpret commercial policy language in conjunction with specific facts of loss to reach appropriate coverage decisions.
• Compose a variety of other written communications to insureds, claimants, attorneys and agents in a professional and error-free manner.
• Conduct detailed, comprehensive claim investigations including on-site scene examinations and in-person witness interviews.
• Evaluate and document damages to ensure accurate and timely reserves; immediately escalate to management cases with significant exposure.
• Negotiate effectively and in good faith to achieve fair and accurate claim settlements.
• Proactively manage litigated claim files from inception to closure, including collaboration with defense counsel.
• Retain experts and vendors to achieve appropriate claim outcomes while remaining mindful of loss adjustment expenses.
• Manage assigned workloads effectively to achieve quality and quantity production goals while providing superior customer service.
• Effectively present cases in roundtable discussions with peers and members of management at all levels.
• Document all notes and file activity in a paperless claim system; compose detailed periodic reports.
• Communicate with other departments regarding developments on specific claim files as well as overall claim trends.
• Maintain a strong relationship and frequent communication with Acadia's agency partners.
• Serve as a mentor and technical resource for trainees and less-experienced claim professionals.
• Work proficiently with various computer programs including MS Word, Excel, and other applications used in the claim handling process.
• Attend internal and external seminars and other training events and provide feedback to peers and/or members of management.
• Obtain all required state adjuster licenses and maintain them as needed by complying with continuing education requirements.
• Pursuit of industry-related professional designations is encouraged.
• Perform other duties as assigned.

Benefits

• Base Salary Range: 75k-$110k
• Eligible to participate in annual discretionary bonus
• Benefits include: Health, dental, vision, life, disability, wellness, paid time off, 401(k) and profit-sharing plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees