Claims Representative Entry Level-Davenport

Sentry Insurance Agency • Davenport, IA

83d

About The Position

An entry-level Claims Representative position requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers. We're currently recruiting for a Claims Representative to work within our Motorcycle department. This position will be located at our Davenport, IA office following the hybrid work model. In this role, you'll investigate and resolve insurance claims with a focus on efficiency and accuracy. You'll independently manage a caseload, negotiate settlements, and communicate effectively with policyholders, vendors, and other stakeholders. You'll leverage your inquisitive, analytical, decision-making, and problem-solving skills to determine liability or compensability and ensure fair claim resolutions by handling minor exposure coverage, negligence, medical, and damage issues.

Requirements

• Bachelor’s degree or equivalent work experience.
• Previous insurance related and/or customer service experience is preferred.
• Ability to professionally communicate verbally and in writing.
• Ability to exercise effective time management skills.
• Shows technological aptitude.
• Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

Responsibilities

• Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
• Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
• Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
• Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
• Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
• Ability to obtain and maintain state licensing requirements.

Benefits

• Flexibility through a scheduled Hybrid work model.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
• Generous Paid-Time Off plan and Volunteer-Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees