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This entry-level Claims Customer Service position at Sentry Insurance is designed for individuals who are new to the claims process or have limited insurance knowledge. The role emphasizes empathy, interpersonal skills, and a strong desire to assist customers. The primary focus is on investigating, processing, and settling claims with minor exposures while providing clear explanations of the claims process to customers. The position requires learning basic claim skills related to fact of loss investigations, compensability, and damages, making it ideal for those looking to start their career in the insurance industry.