Claims Quality Specialist Lead

Gallagher•Seattle, WA

140d•Hybrid

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Great Opportunity for Large Dedicated Client - Many Perks!!! This role is HYBRID in the client's Washington corporate office (at least 3 days a week in office) How you'll make an impact Manages compliance and quality functions whose mission is to provide assistance to Field Operations and Account Management in order to exceed our client's claim handling expectations. Collaborates internally and externally to develop strategic plans for assigned client's customized requirements. Proactively identifies areas for development, conducts training and education and develops special projects to assist the Field with improved performance. Plans, conducts and manages assignments demonstrating a comprehensive knowledge of claim handling requirements. Develops project plans, collects and analyzes data, and presents resulting findings and recommendations. Plans, coordinates and directs training and staff development programs for the client. Conducts needs analysis studies and confers with leadership to determine training needs. Formulates audit and training policies, programs, and schedules, based on knowledge of identified client needs, company production processes, business systems, or changes in products, procedures or services. Organizes and develops training manuals, reference library and other educational materials. Develops special projects designed to increase efficiency and overall claims handling performance. Responsible for special projects. Proven track record in handling and supervising General Liability claims with an emphasis on Premises Liability matters. Interprets internal or external business issues and recommends solutions/best practices. Serves as senior subject matter expert associated with content, processes, and procedures.

Requirements

Bachelors degree and a minimum of 6 years claims experience.
Strong analytical and technical skills
Solid working knowledge of claims handling best practices.
Working knowledge of Word, Excel, Adobe Professional, and Power Point.

Nice To Haves

Knowledge of accepted industry standards and practices.
Solid understanding of insurance companies, third party administrators and the insurance brokerage business.
Computer knowledge with related claims and business software experience.

Responsibilities

Manages compliance and quality functions whose mission is to provide assistance to Field Operations and Account Management in order to exceed our client's claim handling expectations.
Collaborates internally and externally to develop strategic plans for assigned client's customized requirements.
Proactively identifies areas for development, conducts training and education and develops special projects to assist the Field with improved performance.
Plans, conducts and manages assignments demonstrating a comprehensive knowledge of claim handling requirements.
Develops project plans, collects and analyzes data, and presents resulting findings and recommendations.
Plans, coordinates and directs training and staff development programs for the client.
Conducts needs analysis studies and confers with leadership to determine training needs.
Formulates audit and training policies, programs, and schedules, based on knowledge of identified client needs, company production processes, business systems, or changes in products, procedures or services.
Organizes and develops training manuals, reference library and other educational materials.
Develops special projects designed to increase efficiency and overall claims handling performance.
Responsible for special projects.
Proven track record in handling and supervising General Liability claims with an emphasis on Premises Liability matters.
Interprets internal or external business issues and recommends solutions/best practices.
Serves as senior subject matter expert associated with content, processes, and procedures.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program