Claims Processor

Northwest Administrators, Inc•Seattle, WA

42d•$25 - $34•Onsite

About The Position

As a pension claims processor, you will be assisting customers who are going through a significant change in their life-planning for retirement. You will have your own case load to manage that requires timely and accurately performed tasks according to benefit plan rules and federal time restrictions. You will: Meet with customers, by phone, to explain the pension claims process Verify benefit eligibility and follow up on eligibility issues Correspond with customers about documents necessary to complete their benefit claim Accurately enter data into claims processing system Successful completion of the 12-week paid training program is required! Training begins in our Seattle, WA office on January, 13th, 2026.

Requirements

Organized. Able to juggle and prioritize workloads, have strong analytical skills
Communicator. Strong verbally and in writing including interpersonal skills
Service Minded. Passionate about customer service--delivering it like you expect to receive it
Detailed. Attentive to detail with excellent problem-solving skills
Technically Savvy. Proficient with technology, intermediate level with Excel and Word

Responsibilities

Meet with customers, by phone, to explain the pension claims process
Verify benefit eligibility and follow up on eligibility issues
Correspond with customers about documents necessary to complete their benefit claim
Accurately enter data into claims processing system

Benefits

Union scale wages, raises every 6 months, starting at $24.64/hr up to $34.30/hr.
Medical, Dental, Vision & Rx benefits
Employer provided/fully funded Defined Benefit Pension
Up to 8.6 days of Paid Leave and 10 Holidays
Strong team environment with good work-life balance

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