Claims Processor

Turo

15d•$20•Hybrid

About The Position

Turo is looking for an enthusiastic and pragmatic Claims Processor to join us as we expand our operations team in Phoenix! You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and eager to learn every day.

Requirements

Can multitask while ensuring all proper and accurate notations on an account are completed within a timely manner
You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace
Attention to detail is crucial — we work in a marketplace supporting hosts and guests across multiple geographies
You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision
You bring a positive attitude, high energy, strong work ethic, and commitment to Turo values

Nice To Haves

Previous startup experience
Strong proficiency with technology such as Slack and other CRM systems
Someone who thrives in a space that is not always black and white

Responsibilities

Provide exceptional customer service and support to Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat
Support collections efforts, review eligibility for accounts and vehicles relative to claims, review for liability, and own our resolving indirectly space
Assist Turo members through the incident process
Assist with non-complex claim resolutions
Contribute to internal process documents and help streamline workflow

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities