Claims Processor LPO

SWBC

85d

About The Position

SWBC is seeking a talented individual to perform functions associated with processing claim documents and inquiries related to insurance claims for multiple lines of business and more complex coverage types of CPI and GAP, including filing and tracking. Why you'll love this role: Looking for a great opportunity to expand your career path and have the satisfaction of knowing the quality of your service will have a direct positive impact on people filing an auto claim? Our claims department offers a fast paced environment with an opportunity to master your customer service and analytic skills. You will enjoy supporting a winning team that works well together and shares the common goal to provide World Class Service to all of our customers. Fill in that valued role as a claims processor and experience the satisfaction of being on a team where each person is valued and where YOUR contribution completes the team!

Requirements

• High School Diploma or GED required.
• Minimum of one (1) year of experience in performing similar listed duties required.
• Auto insurance experience preferred.
• Be a self-starter.
• Possess basic knowledge of word processing.
• Proficient in Microsoft Office skills, including Word, Excel, Outlook, etc.
• Excellent organizational and analytical skills.
• Excellent verbal and written communication skills.
• Able to use basic office equipment, including copy machine, personal computer, and fax.
• Able to type 45 WPM accurately.
• Able to work independently and exercise sound judgment.

Nice To Haves

• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Strong analytical and problem-solving skills.
• Able to sit for long periods of time performing sedentary activities.
• Able to stand, stoop, and kneel to file for long periods of time.
• Able to push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

Responsibilities

• Identifies coverage and sets up new claims in the claims system along with assigning the appropriate adjuster, appraiser, and/or vendor.
• Documents and notates claims as necessary, including for contacts with clients and appraisal companies.
• Handles incoming correspondence to assist lenders, borrowers, and third-party administrators.
• Uploads and saves imaging documents into the claim system.
• Maintains daily tracker, distributes mail to appropriate parties, logs customer complaints, and completes special projects.
• Handles incoming calls in a phone queue and uses excellent customer service skills to gather claim information.
• Reviews claims statuses and notates the claims system with the status.
• Examines and researches inquiries from customers regarding the claims process, status, and settlements.
• Reconciles weekly claim reserves to ensure proper tracking and reporting of reserves.
• Releases custom weekly reports to carriers, clients, and third-party administrators.
• Performs other duties as required.

Benefits

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees