Claims Process Engineer

State Farm • Bloomington, IL

243d • $78,081 - $139,500

About The Position

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! We are seeking a Process Engineer to join our Claims Process Engineering (CPE) team. The Process Engineer role in CPE is expected to have skills and experiences around process design and improvement methodologies. If you enjoy testing new technologies, process improvement, and analyzing data this may be the perfect position for you!

Requirements

• Current or prior experience in an Analyst or similar role
• Project Management experience
• A solid understanding of Claims and/or process improvement methodologies including Lean and Six Sigma
• Strong problem-solving and analytical skills (trend identification, interpreting data, statistical testing)
• Intermediate to advanced level of Proficiency in Microsoft Office Products (Excel, Access, PowerPoint, Visio)
• Strong communication skills, both verbally and written
• Strong attention to detail
• A continuous improvement mindset

Nice To Haves

• Self-starters who can juggle multiple priority assignments within timelines
• Comfortable leading through ambiguity on projects
• Able to take general goals and create realistic and clear action plans
• Resourceful and willing to seek out creative solutions to problems
• Comfortable working in a team environment with either shared or individual responsibilities on the same work effort
• Ability to use data to inform recommendations and present professionally in both written and oral formats

Responsibilities

• Conducting research and analysis for end-to-end process design efforts across P&C Claims at State Farm
• Utilizing Lean Six Sigma process improvement methodologies to identify opportunities which will reduce waste and result in measurable improvements in efficiency
• Successfully executing the implementation of identified process improvements to achieve measurable results (operational efficiency, service, quality, or customer experience)
• Driving collaboration and positive change in complex business processes with teams across the State Farm enterprise
• Developing comprehensive understanding of structure, standard work, work segmentation, and detailed processes in segments related to project assignments
• Identifying, collecting, and properly analyzing readily available approved operational metrics
• Completing appropriate communication materials that adequately illustrate the findings and recommendations to various levels of leadership
• Effectively measure cost/benefit analyses for project prioritization and/or implementation
• Managing and prioritizing multiple work objectives simultaneously in an agile environment

Benefits

• Potential starting salary range: $78,081.25 - $139,500.00
• Potential yearly incentive pay up to 10% of base salary
• Annual raise and bonus eligibility
• Robust health and wellbeing programs with multiple healthcare plan options
• 100% coverage for in-network preventative care
• Access to vision, dental, telemedicine, and mental health professionals
• Educational benefits including industry leading training programs and tuition assistance
• Fertility/IVF/adoption assistance and college coaching
• Generous time off policies including up to 20 days annually plus parental leave and paid holidays
• Matching Gift Program and Good Neighbor Grant Program
• 401(k) plan with company contributions of up to 7% of salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities