Claims Operations Examiner

Swiss Re • Kansas City, MO

13d • $49,000 - $81,000 • Hybrid

About The Position

As a Claims Operations Examiner, you'll be at the heart of our claims processing operation, ensuring smooth transitions for claim handlers and consistency across all lines of business. You'll follow established procedures and regulatory requirements while developing expertise that will allow your responsibilities to grow over time.

Requirements

• Strong customer service skills with a demonstrable client-focused approach
• Exceptional attention to detail and commitment to accuracy
• Proven ability to prioritize multiple assignments and consistently meet deadlines
• Experience collaborating effectively in team environments
• Excellent verbal and written communication skills

Nice To Haves

• Knowledge of the insurance industry, specifically in operations
• Experience working with claims management systems or similar database applications
• Agile mindset with a willingness to learn and improve continuously
• Ability to adapt quickly in a dynamic and fast-paced industry
• Previous experience in a customer service or administrative role

Responsibilities

• Accurately process new claims and assign them to adjusters as appropriate
• Prepare and deliver acknowledgment letters to insureds and brokers in a timely manner
• Analyze and extract critical information from claim documents for system entry and coding
• Ensure compliance by properly acquiring and handling all regulatory documents
• Support and collaborate with the offshore transactional team as needed
• Coordinate extensively with other departments for seamless operations
• Process financial aspects of claims when applicable
• Deliver personalized customer service tailored to unique client needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees