Claims Manager

CloudTrucks • San Francisco, CA

42d

About The Position

We're looking for a Claims Manager to own and drive the end-to-end claims process. In this role, you'll serve as the central point of contact for all claim-related matters - collaborating cross-functionally with Drivers, Operations, Insurance Adjusters, Claims Administrators, Legal, and CloudTrucks Leadership. You'll be responsible for maintaining organized claim files, ensuring timely resolution, and providing reporting on claims and company exposure. This is a high-impact role that plays a key part in protecting the business and supporting our driver community. Who you are Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. Empathetic and patient. You approach every interaction with understanding and care. Strong sense of urgency. You act quickly and decisively, maintaining momentum at all times. Creative. You can find the right exit ramp for the resolution of the claim that is in the insured's best interest. Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti-status quo. You don't just wish things were done differently, you act on it.

Requirements

• Bachelor's degree or equivalent experience
• You have a minimum of 3-5 years experience in a trucking claims, insurance role, either at a 3PL or Trucking Carrier
• You have expert level knowledge of automotive insurance, medical claims and trucking company risk and exposure processes
• Understand transportation coverages, contractual risk transfer and additional insured forms
• Strong communication and collaboration with multiple stakeholders with a sense of urgency
• Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines

Responsibilities

• Oversee the claims processing function, ensuring efficient and accurate handling of claims with a robust documentation process.
• Lead the evaluation of claims and negotiate settlements, setting an example for the team in terms of prompt and fair resolution.
• Analyze claims data to identify trends and develop proactive strategies to reduce future incidents.
• Provide input on annual insurance renewals.
• Remain current on state and federal laws relating to trucking litigation and trends within the claims industry and remain compliant
• Be available to handle after-hours emergencies.
• Prepare and present regular reports on claims data, providing insights and recommendations for improvement.
• Analyzing and reviewing insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim to assist TPA and underwriters in evaluating a claim.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Number of Employees: 101-250 employees