Claims Manager - Restoration Department

Haggerty•Stockton, CA

About The Position

The Claims Manager is responsible for creating and managing estimates and projects in the residential, commercial, and industrial lines of business. This position will meet with clients, develop quality and competitive estimates using Xactimate software, manage work through completion, review budgets and communicate progress with clients, adjusters, and management.

Requirements

Advanced ability to read and interpret plans
Leadership and motivational skills
Ability to look at an entire project and foresee any possible issues
Resourcefulness and the ability to problem solve
Ability to lead and direct others
Persistence to ensure project is completed on time and under budget
Ability to remain even tempered in stressful situations
Ability to work outside year-round in all types of weather conditions
Availability to work extended hours as required by weather conditions or urgent circumstances
Ability to travel throughout all areas of construction sites during all phases of a project
Hearing and visual capabilities to safely handle the hazards encountered in the work environment
Ability to lift heavy objects as encountered in the work environment
Ability to raise, lower and climb various types of ladders
Proficient with investigative demolition, controlled demolition, decontamination structure cleaning and deodorization services
Attention to detail and keen sense of safeguarding other people's property and information
Working knowledge of all crafts (ability to read and understand specifications for all trades)
Residential estimating experience in excess of $500,000 and Commercial estimating experience up to $1,000,000
Understanding of SDS’s, and applicability to jobs
Extensive Customer Service experience
Experience with Xactimate
Must have working knowledge of applicable building codes
Ability to work independently as well as part of a larger team
Ability to use cell phone and take pictures
Working knowledge of Microsoft Office programs including, but not limited to, Outlook, Word, Excel, and Project
Ability to create and work with Adobe PDF’s
Excellent written and verbal communication skills and ability to understand the same
Excellent listening and understanding skills
Must be proactive, well organized, and have a strong ability to prioritize
Extreme attention to detail
Must be able to manage multiple tasks and have excellent follow up skills, both internally and externally
Must be self-motivated, punctual, and professional in both presentation, appearance, and speech
Provide solution-based responses to issues
Able to lift a minimum of 25 pounds
Fluent in the English language
Reliable personal transportation and a motor vehicle driving record that is consistent with HCI’s and insurance carrier’s standards and policies
Ongoing professional development and training is highly encouraged and is tied into compensation and career advancement consideration
Possess and maintain a valid driver license
Minimum 5 years’ experience in Construction, Restoration or Contents Estimating

Responsibilities

Creating accurate scopes, very few over/under scopes
Creating accurate floor plans and multi-level/roof sketches in Xactimate Sketch
Creating and adhering to acceptable budgets and address overages as they present themselves
Using the Haggerty naming convention for estimates, revised estimates, proposals, change orders, etc.
Maintaining a construction schedule and work with trades and management to ensure work is completed on time.
Identify and present solutions when additional resources are needed.
Demonstrating proficiency with source removal, decontamination, mitigation, containment, ventilation, contents and deodorization techniques
Serving as primary contact with owners, adjusters, and consultants
Providing scope development, negotiation and agreements with customers
Coordinating after hours emergency services as directed, including board-ups, water damage, fire and smoke damage and vandalism
Consistently identifying potential site hazards (asbestos, lead paint, mold, etc.)
Applying industry TPA Program standards and ensure compliance with requirements
Accurate and timely submittal of any Incident Reports to Safety Manager and Human Resource (HR) Manager within 24 hours of injury
Maintaining a safe work environment, adhering to HCI’s safety policies and procedures, and ensuring all people on the jobsite follow the same
Maintaining / refilling company assigned Emergency Medical Kits, including vehicle first aid kits
Maintaining / refilling all documents in the Vehicle Binder
Completing Monthly Vehicle Inspections for company assigned vehicle and turning in by date indicated by Vehicle Administrator.