Claims Manager

SERVPRO Team Friermuth • Puyallup, WA

18h • Onsite

About The Position

We restore lives and property with urgency, care, and excellence—every time. Our mission is to serve people, bringing calm, clarity, and confidence when it matters most. Our vision is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. Core Values & Guiding Principles · Heart & Hustle – Give your Best · Accountability – Own the Outcome · Alignment – One team. One mission. Zero excuses. TEAMWORK WINS · Positivity – Here to Help · Integrity – Do What is Right As a Claims Manager, you’ll perform tasks related to customer calls, job monitoring, tracking, coordination, and job file audits. You’ll create preliminary estimates and job file backup. You’ll work closely with our internal team, customers, and insurance partners, always acting with urgency and integrity.

Requirements

• 2+ year(s) of administrative or office-related experience and business experience
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associates/bachelor’s degree preferred
• Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.

Nice To Haves

• Experience in the commercial cleaning and restoration or insurance/service industry is strongly desired
• Experience with writing estimates, job file processes, and quality assurance, a plus

Responsibilities

• Monitor Job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Competitive pay, career path planning, and training.
• Dental, health, and vision insurance available day 1.
• 401(k) with employer match, paid holidays, PTO, and sick leave.
• Employee referral and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees