Claims Manager

Principal Financial Group • Des Moines, IA

1d • $81,900 - $147,600 • Hybrid

About The Position

As a Manager in Group Life and Disability Claims, you will lead a team of Disability Claim Analysts to acquire, service, grow and retain profitable business through effective talent management, operational planning, improvement in execution, workflow, metrics, business literacy and financial accountabilities. You will consult on the most sophisticated claims, offering guidance on claim activity, strategy and approach. You will interface and coordinate with other departments including underwriting, administration and legal, providing information and expertise. Here is how you will spend your day: Assist in developing the strategic plan for the team. Develop and implement the operational plan and measures ensuring it meets organizational objectives. Assign claims, monitor caseloads for approximately 10-15 employees (both exempt and non-exempt) and resolve claims that are escalated to ensure they are handled promptly. Facilitate continuous operational improvement through identification, action planning and execution. Ensure accurate metrics are in place. Lead and direct staff, including hiring, training, talent management, compensation administration, rewards and recognition, performance management, coaching and mentoring. Will work with other managers in the department to align to strategic goals Monitor and communicate business developments, ensuring operations are in line with changes needed to serve customers and remain competitive. Serve as a change agent to move the business forward. May serve as a supplier manager for products of the team or division. Participate on committees and task groups responsible for improving business practices, lowering expenses, increase customer acquisition and/or retention, handle and price products and services.

Requirements

• Bachelor's degree or equivalent.
• 6+ years of related experience.
• 3+ years of informal or formal leadership experience.
• Strong product knowledge, business knowledge, excellent human relations and decision-making skills
• Excellent oral and written communication skills, planning and organizational, problem solving, analytical, presentation, and listening skills.
• A high level of accuracy and confidentiality.
• Proficient in Microsoft, Excel, and Outlook.

Responsibilities

• Assist in developing the strategic plan for the team.
• Develop and implement the operational plan and measures ensuring it meets organizational objectives.
• Assign claims, monitor caseloads for approximately 10-15 employees (both exempt and non-exempt) and resolve claims that are escalated to ensure they are handled promptly.
• Facilitate continuous operational improvement through identification, action planning and execution.
• Ensure accurate metrics are in place.
• Lead and direct staff, including hiring, training, talent management, compensation administration, rewards and recognition, performance management, coaching and mentoring.
• Will work with other managers in the department to align to strategic goals
• Monitor and communicate business developments, ensuring operations are in line with changes needed to serve customers and remain competitive.
• Serve as a change agent to move the business forward.
• May serve as a supplier manager for products of the team or division.
• Participate on committees and task groups responsible for improving business practices, lowering expenses, increase customer acquisition and/or retention, handle and price products and services.

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees