Claims Manager

Hub International Insurance•Bryan, TX

20d

About The Position

HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 20,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity. Summary The Claims Manager supports claims handling across five offices, focusing primarily on Commercial Lines while also providing support for Personal Lines claims. This role manages the end-to-end claims process for complex and high-profile accounts, collaborates closely with internal teams and external partners, and ensures consistent, efficient claims handling practices.

Requirements

Extensive technical knowledge of insurance policies, coverage triggers, and claims handling processes.
Minimum 5 years of claims management experience.
Four-year college degree.
Excellent verbal and written communication skills.
Strong skills in Microsoft Word, Excel, Outlook, and Windows.
Strong organization, attention to detail, analytical ability, and client service orientation.
Ability to travel in-state and out-of-state when required.

Nice To Haves

CPCU designation or related insurance coursework.
Adjuster and/or Broker license.

Responsibilities

Assist clients in understanding the claims process
Meet with clients to discuss carrier coverage positions
Assist clients in understanding outcomes, timelines, and key considerations in the claims process.
Participate in client presentations, RFPs, webinars, and other client-facing activities as needed.
Handle complex and high-profile claims for Commercial Lines accounts, with additional support for Personal Lines claims.
Proper reporting of claims
Review carrier coverage position letters and prepare rebuttal correspondence when appropriate.
Liaise with carriers, TPAs, adjusters, attorneys, and insureds to coordinate claim strategy and achieve resolution.
Coordinate and conduct claims reviews with carriers and/or TPAs.
Maintain claim files, diaries, documentation, and all required recordkeeping in internal systems.
Create and maintain claims trending reports, lag time reports, and loss analyses for complex claims.
Navigate and utilize carrier databases to track and monitor claim activity.
Support accurate claim filing in coordination with Commercial Lines and Personal Lines service teams.
Assist with marketing and sales efforts by supporting claims-related components for prospective accounts.
Prepare professional correspondence independently.
Perform other duties as assigned.