Claims Manager/Estimator

Zolman•Commerce Charter Township, MI

About The Position

The Claims Manager will write estimates based upon on-site inspections for water, fire, hail/wind and other related claims as assigned. Claims Managers will be assigned a geographic territory but may be required to handle claims outside of that territory dependent on demand. Claims Managers are also responsible to manage program (TPA) losses and meet established guidelines for submission and revision requests. Claims Managers may also be asked to act as a consultant for insurance carriers. They are responsible for estimate preparation using Xactimate software. They will be responsible for internal estimate reviews, supplement follow ups, and understanding program guidelines/requirements for estimate approvals. They will also be responsible for backing up other Claims Managers during PTO if required. Three reasons YOU should join the Zolman Restoration team: #1 Integrity, character, and the values of our incredible team of restoration experts and professionals make us exceptional. We live and work by our core values! #2 Zolman Restoration is committed to becoming the leader in our industry by consistently delivering outstanding customer care and best-in-class quality. Our mission is to maintain the highest level of integrity and professionalism while we restore a structure to its pre-loss condition. #3 Zolman Restoration has been repeatedly recognized with several national and local awards, including 101 Best & Brightest Companies to Work For and Crain’s Cool Places to Work.

Requirements

Proficiency in Xactimate (Level 1 or 2 certifications preferred but not required)
Understanding of insurance Third Party Administrators and program guidelines preferred
High school education or G.E.D. required.
Valid driver’s license and satisfactory driving record required
IICRC Certifications preferred
Experience with Xactimate required.
Ability to write accurate estimates.
Knowledge of insurance carrier requirements
Ability to learn and adapt estimates to internal formal currently used.
Strong customer service skills with the ability to empathize with customers under stressful situations.
Ability to follow up and follow through on estimate/supplement approvals.
Ability to dig deep to understand the estimating process and ask the right questions to get the answers Zolman needs to move the project forward.
Strong documentation skills. All communication documented in internal/external sources such as DASH, Xactanalysis and TPA software.
Drive to increase program scores in areas such as requested revisions and estimate approvals.
Flexible to incoming emergencies and issues outside of work hours.
Identifies process inefficiencies and comes up with solutions.
Basic computer and smart phone skills; Database, Web, and Microsoft Office (Word, Excel and Outlook)
Communicates effectively and professionally with adjusters and TPAs.
Plans and manages workload to meet deadlines.
Participates as an active member of the team.
Expresses thoughts and ideas clearly through written and verbal communication.
Takes direction and works under minimal supervision.

Nice To Haves

Proficiency in Xactimate (Level 1 or 2 certifications preferred but not required)
Understanding of insurance Third Party Administrators and program guidelines preferred
IICRC Certifications preferred

Responsibilities

Must demonstrate and model Zolman Restoration’s core values
Create estimates for repair work based upon site inspections.
Manager supplement requests from assigned Project Managers.
Complete estimate peer reviews.
Complete kick off meetings with accounting, project managers and project engineers prior to handing over project to Project Management Team.
Complete Baton Pass between Zolman Project Management team and Zolman customer.
Be able to explain work authorization to customers and ensure proper paperwork is signed and uploaded to DASH prior to work beginning.
Must be comfortable understanding accounting documents and collecting deductibles prior to starting repairs.
Be able to explain estimates to insurance adjusters, carriers and TPAs to ensure jobs are estimated correctly and can be profitable when work is performed by a Project Manager.
Ensure that all file notes and paperwork are updated on a regular basis. Detailed documentation is a requirement of this position.
Handle incoming (during normal business hours) EMG assignments (including board up, tarp and tree removal), deploy teams and communicate to customer via phone the process.
Create estimates for EMG repairs and ensure jobs are profitable.
Have a strong understanding of program requirements and changes and disseminate this information to the team as needed.
Occasionally perform Matterport when required.
Assist in backing up the team during PTO.
Participate in 24 hour on call rotation and respond with a maximum sense of urgency (once every 12-14 weeks.)
Some evening and weekend hours are necessary as the firm is a 24/7 disaster response company.
Some travel may be required based up on requested work.
Other duties as assigned.