Claims Manager - Damages and Tolls

ITS Logistics•Reno, NV

11d

About The Position

The Claims Manager is responsible for overseeing the Damage and Toll department, ensuring accurate, timely, and compliant processing of damages and tolls. This role leads staff, develops procedures, manages complex claims, and works closely with internal and external stakeholders to minimize risk, control costs.

Requirements

Bachelor’s degree in Business Administration, Insurance, Risk Management, or a related field (or equivalent experience)
5+ years of claims experience, with at least 2 years in a supervisory or management role
Strong knowledge of claims handling practices, insurance policies, and applicable regulations
Excellent leadership, communication, and conflict-resolution skills
Strong analytical and decision-making abilities
Proficiency with claims management systems and Microsoft Office applications
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Professional designations such as CPCU, AIC, or ARM
Experience with large-loss, litigation, or specialty claims

Responsibilities

Manage day-to-day operations of the Damage and Tolls department
Supervise, train, mentor, and evaluate claims staff
Review, investigate, and resolve complex Damages and Tolls
Ensure compliance with company policies, legal requirements, and regulatory standards
Develop and implement Damages and Tolls procedures, workflows, and best practices
Monitor Damages and Tolls trends, identify risk areas, and recommend corrective actions
Handle escalated complaints and disputes
Prepare reports on claims performance, costs, reserves, and outcomes
Ensure accurate documentation and data integrity in Damages and Tolls determinations