Claims IT Development - Subject Matter Expert (SME)

Zurich Insurance • Schaumburg, IL

91d • $113,100 - $185,100 • Remote

About The Position

Zurich North America is looking for a Claims IT Development - Subject Matter Expert (SME) to work in our North America headquarters in Schaumburg, IL to develop, support and advise on the architecture and development of applications by understanding the requirements of customers and recommending application performance improvements to ensure alignment with business requirements.

Requirements

• Bachelor's Degree AND 7 or more years of software product management or product development experience
• 5 or more years of experience in software development defining desktop and web-based applications
• Experience with Microsoft Office, Microsoft Project and Visio
• High School Diploma or equivalent and 9 years of experience in software product management or product development area
• Zurich Certified Insurance Apprentice, including Associate's Degree and 7 or more years' experience in the product management or product development area

Nice To Haves

• P&C - Commercial Insurance, Claims system experience desired
• Practical experience utilizing Microsoft and Java languages along with .NET and Java frameworks in delivering IT projects
• Practical experience solutioning and implementing projects for claim systems (Commercial Claim desired)
• Practical experience solutioning and implementing projects for document management systems (FileNet desired)
• Practical experience solutioning and implementing projects utilizing AI capabilities in claim systems
• Practical experience utilizing Agile/Scrum methodology to lead/deliver IT projects
• Practical experience utilizing JIRA or similar tooling
• Strong verbal and written communication skills
• Vendor management experience

Responsibilities

• Work with IT Leadership and stakeholders in the identification of improvement opportunities and prioritizing based on stakeholder needs and strategic direction
• Leverage AI and machine learning technologies to automate and streamline claim system processes
• Drive the execution of a number of initiatives that deliver IT Service Excellence and support the IT strategic direction
• Build and maintain close working relationships with business partners and ensure alignment to group standards and policies
• Set strong precedent for innovation and demonstration of personal expertise in developing methods/techniques/solutions
• Understand customers' processes and products and how they fit within the goals of the function or business unit
• Define solution architecture, engage in the reviews and validation of the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements; validate suppliers estimates
• Estimate Rough Order of Magnitude for the level of effort/cost of new application functionality
• Perform quality review checks on project deliverables
• Support and review the documentation of functional specifications
• Make recommendations for application performance improvements
• Act as liaison between the Business and IT, as assigned
• Support the Portfolio Manager in building the Business Case, including cost/benefit analysis, risk assessment, project scope, and development of a high-level plan
• Support the implementation activities, troubleshooting system environmental issues and providing training as required
• Perform impact analysis of application changes across various components, holding an end-to-end view of the system
• Specify/recommend Integration and Parallel testing criteria

Benefits

• Competitive compensation
• Short-term incentive bonuses
• Merit increases
• Comprehensive employee benefits package for employees and eligible dependents

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree