Claims Investigator (Office of the Parking Clerk)

Boston Public Health Commission • Boston, MA

268d • $42,692 - $59,324

About The Position

The Claims Investigator position in the Office of the Parking Clerk involves assisting the Chief and Senior Claims Investigators in conducting investigations and addressing public inquiries or complaints related to outstanding parking violations, ticket payments, seizures, and resident permit appeals. The role requires operating computer terminals and other devices, including microfilm and microfiche viewers.

Requirements

• Two (2) years experience in customer service and clerical work of more than average difficulty.
• GED in lieu of High School Diploma.
• Successfully completed secretarial and/or clerical courses above the High School level for one (1) year of the required experience.
• High School Diploma preferred.
• Previous claims investigation/parking violation experience with administrative investigation systems preferred.
• Bilingual speaking is preferred.
• Ability to exercise good judgment and focus on detail as required by the job.

Responsibilities

• Opens, reviews, investigates, and classifies correspondence related to ticket disputes and information requests.
• Forwards correspondences with appropriate forms and documentation to designated areas for purposes of data entry, signature, filing, mailing, etc.
• Compiles statistical and other material for reports and performs related work as required.
• May be rotated to perform various assignments at different times.
• Performs related work as required by the job.
• Required to work any emergency as directed by the Commissioner of Transportation or designee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED