Claims Intake Representative I

J.B. Hunt•Lowell, AR

About The Position

Under close supervision, the incumbent is responsible for intake and investigation of claims-related incidents. Based on department alignment, the incidents include but are not limited to Cargo, Casualty, Final Mile Service, or Work Comp Incidents. The incumbent will collaborate with team members to ensure communication, information, and documentation flow through to support each incident between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review.

Requirements

High School Diploma or GED equivalent with less than 1 year of relevant experience AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
Ability to make time-sensitive decisions
Ability to multitask
Ability to type at least 30 words per minute
Ability to work both independently and as part of a team
Basic deductive reasoning skills
Proficient active listening skills
Self-motivation
Ability to deal with difficult individuals

Responsibilities

Input & manage new incident reports using established processes. Incidents could include but are not limited to; investigations of accidents, private property damage, cargo-related losses, work compensation injuries/illnesses, drug alcohol allegations, and other unnamed emergency situation reporting.
Manage incident intake through phone, email, or other communication methods.
Professionally communicate with internal and external stakeholders, relaying details of loss as well as potential liabilities.
Set up DOT and NON-DOT tests with Compliance Safety Systems, brief drivers, complete DOT timeline, and arrange transportation to sites.
Hire transload/rework vendors or adjusters to assist in the mitigation or investigation of cargo incidents.