Claims & Insurance Program Manager (f/m/d)

Free2move • DC

112d

About The Position

Free2move is searching for a hands-on, strategic Claims & Insurance Program Manager to lead our insurance and claims activity as we rapidly expand our fleet across North America! Join us in building innovative mobility solutions at scale—from Vehicle-as-a-Service and carsharing to the mobility partnerships shaping tomorrow.

Requirements

• Successful track record in claims handling (bodily injury, property damage, liability) and strong US insurance law/regulatory expertise.
• Experience with self-insurance, captive programs, fleet insurance, and program management in high-volume environments.
• Litigation experience and ability to manage partner obligations and compliance.
• Excellent analytical, decision-making, and negotiation skills; strong written and verbal communication.
• Valid driver’s license required.

Nice To Haves

• Bachelor’s degree (business, insurance, or related).
• Experience in SaaS/mobility/fleet tech.
• BI/data analytics.

Responsibilities

• Direct claims activity with our Third-Party Administrator (TPA), overseeing investigations, documentation, coverage, liability, and damages for bodily injury, property damage, and liability claims.
• Evaluate medical reports, police records, and other evidence to determine claim outcomes, negotiating settlements within authority limits and collaborating with defense counsel in litigation cases.
• Ensure full compliance with state and federal insurance regulations affecting fleet operations.
• Lead the self-insurance program, managing claim acceptance/rejection, exclusions, addenda, and partner insurance terms to reflect Free2move’s risk appetite.
• Collaborate with our CFO to track financial exposure, reserves, and manage premium allocation.
• Define and enforce SLAs with TPAs, vendors, and partners—monitoring compliance with partner obligations and customer Terms & Conditions.
• Build scalable processes and tech-enabled workflows to support rapid fleet growth and new lines of business.
• Act as the main insurance liaison for strategic partners (DriveItAway, Infinite Auto Management, Flitco, OEM/dealer networks).
• Support onboarding of new partners and provide risk frameworks and claims procedures.
• Leverage claims and fleet data to build dashboards on claims frequency, severity, and loss ratios.
• Identify recurring trends, fraud risks, and drive product/process improvements with actionable insights for pricing, coverage, and customer experience.
• Collaborate with Product and Tech teams to integrate analytics, automation, and AI tools into claims workflows.

Benefits

• Key role shaping insurance and claims strategy for North America’s fastest-growing mobility platform.
• Exposure to senior leadership; cross-functional collaboration with Finance, Product, and Legal teams.
• Dynamic, innovative, US-based work environment—remote-field setup with DC Metro office access.
• Fleet vehicle support and travel opportunities; responsibility, progression, and impact in an agile sector.
• Complete required training, licensing exams, and background checks per state regulations.

What This Job Offers

• Education Level: Bachelor's degree