Claims Insurance Intern

UNICO Group Inc•Lincoln, NE

38d

About The Position

The Claims Intern works closely with the Commercial Insurance division to ensure that claims administrative duties are maintained in detail and are correct. With a passion for customer service, this individual combines their friendly demeanor with stellar organization skills and strong focus to keep things running smooth in a fast-paced environment.

Requirements

Education: Currently enrolled in college classes (Sophomore, Junior or Senior)
Experience: Experience in an office setting a plus
Licensure: Not required
Quality communication skills, both verbal and written, with the ability to successfully interact with a variety of personality types at all levels within an organization.
Independently resourceful, but not afraid to ask questions within our supportive team environment.
Thinks critically and uses available resources to solve problems.
Excellent customer service skills.
Detail oriented.
Utilize time management skills with the ability to remain focused on deadlines.
Regular and predictable attendance is essential.
Proficient in MS Office Suite, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

Work with clients and internal team to ensure accurate, prompt, and smooth flow of handling of all claims, ensuring that established processes are followed.
Follow up with carrier claims departments as set by company standards to identify claim number and adjuster assignments.
Provide Risk Advisors and Account Managers verbal or written updates upon request.
Ensure claim supporting documents are forwarded to the assigned adjuster and documented properly in CRM per company procedures.
Provide exceptional customer service on a variety of incoming/outgoing inquiries via telephone and email correspondence.
Function as primary back up for the claims queue one day per week.
Assist Claims Advocate with various requests to provide top-level claims service to clients.
Prepare new client claim kits, mod analysis reports and obtain loss runs.
Attend staff meetings as needed.
Perform other related duties as assigned.
Administer HR vendor client portal.
Ensure policies are renewed, bills issued and monitor for payment from client.
Activate and deactivate users in portal.