Claims Handling Supervisor I

Zurich Insurance•Peoria, IL

21d•Remote

About The Position

Zurich North America is hiring an RCIS CROP Claims Handling Supervisor I to join our team! The ideal candidate will need to live and service within a 50-to-60-mile radius of the following cities in Illinois: Mt. Vernon, Nashville, and Carmi. With management oversight, leads and directs a team of lower level technical Claims Professionals who are responsible for low complexity and exposure claims in personal or commercial property/casualty lines of business. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff to maximize contributions and drive employee development and operational improvements. In this role you will be responsible for:

Requirements

Bachelor's Degree and 4 or more years of experience in the Claims areaOR
High School Diploma or Equivalent and 6 or more years of experience in the Claims areaOR
Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims areaAND
3 or more years of claims handling experience
Customer service experience
Experience with Microsoft Office
Knowledge of the insurance industry, claims and the insurance legal and regulatory environment

Nice To Haves

Negotiation experience
Experience collaborating across work groups
Experience in line of business
Leadership, coaching or mentoring experience
People management experience
Ability to collaborate across work groups
Excellent communication skills
Analytical skills
Team lead or management experience

Responsibilities

Drive superior claims results for low complexity and exposure claims in personal or commercial property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.
Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
Ensure compliance with all legal, regulatory and internal control requirements.
Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
Motivate and lead a high performance team by attracting, on boarding, recruiting and retaining team members.
Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies.
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, Investment Management and regular interpersonal communications.
Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
Protect Zurich´s reputation by keeping claims information confidential.
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.