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Claims Handler Workers Compensation
Deutsche Post DHL Group - Plantation, FL
posted 2 months ago
About the position
The Claims Handler for Workers' Compensation at DHL is responsible for managing and processing workers' compensation claims, providing expert guidance, and ensuring compliance with established policies and procedures. This role involves analyzing claims, communicating with various stakeholders, and making financial decisions to mitigate risks and costs associated with claims. The position is hybrid, based in Plantation, FL, and offers opportunities for professional development within a global logistics leader.
Responsibilities
- Provide clarification on claims dispositions, claim guidance, and allocations.
- Escalate claim issues to management, business partners, third-party administrators (TPA), and legal when needed.
- Analyze, review, and manage claims processes as designated by Client Service Agreement with TPA.
- Support the gathering and recording of information related to claims in a timely manner.
- Assist with questions from the Business Partner and be viewed as a Trusted Advisor.
- Oversee and guide Third Party Administrator with investigation of claims to determine exposure to the business.
- Ensure accurate financial forecasting for the life of a claim.
- Make financial decisions based upon Workers Compensation structured guidelines, policies, and procedures with binding authority up to $25K.
- Roundtable claims with TPA, legal, and case management to develop an agreed-upon resolution strategy.
- Communicate effectively with associates, internal customers, external customers, business partners, and management.
- Build and maintain internal and external relationships.
Requirements
- Bachelor's degree (preferred) or equivalent Workers Compensation claims experience.
- 5+ years of Workers Compensation claims handling required.
- All Lines Adjuster License preferred.
- Ability to manage relationships in a fast-paced environment.
- Strong technical Workers Compensation knowledge.
- Excellent written and verbal communication skills.
- Strong Microsoft Office skills.
- Excellent analytical and organizational skills.
- Knowledge of life of claim handling processes.
- Ability to provide and receive direct, candid feedback.
- Strong time management skills.
Benefits
- Great opportunity to work for the biggest logistics company in the world.
- International and virtual environment.
- Flexibility and great opportunity to learn.
- Tempting compensation and benefits.
