Claims Field Senior Property Adjuster

AAA•Riverside, CA

18h•$31 - $41

About The Position

This Claims Property Field Adjuster supports the Property Claims Operation by providing service pursuant to the Property policy by handling claims of property damage lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, damage evaluation, negotiation, and claims resolution of low to moderate-complexity claims in compliance with established company technical and customer service Best Practices. Under general direction, works within specific limits of authority.

Requirements

Bachelors Equivalent combination of education and experience
4-6 years Prior claims handling experience.
4-6 years Property claims administration experience.
Working knowledge of claims administration best practices and procedures.
Moderate understanding of building and vehicle repair practices.
Working knowledge of Microsoft Office suite, general computer software and claims software.
Moderate organization and planning recognition skills required.
Moderate oral and written communication skills required.
Moderate interpersonal skills required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
An insurance/claims adjuster license may be required for claims administration in specific states.
Claims field duties may involve company car usage and local travel to inspect accident scenes or first-party homeowner losses. (40% proficiency)

Nice To Haves

General knowledge of fault assessment, negligence and subrogation principles desired.

Responsibilities

Communicate and interact with a variety of individuals.
Explain benefits, coverages, and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
Recognize and appropriately address common coverage issues.
Identify and obtain statements from insureds, claimants and witnesses.
Conduct phone and/or field investigations to determine causation and damages.
Provide independent analysis and differentiation between allegations and facts.
Evaluate and determine claim values upon receipt and assessment of property data.
Negotiate within settlement authority with insureds to resolve their first-party claims.
Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.
Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability.
Coordinate with internal and external departments as required.
May attend and participate in legal proceedings.
Respond quickly to customer needs and problems.