Claims Examiner
About The Position
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment. As a Claims Examiner, you will be responsible for managing and resolving claims, providing exceptional customer service, and collaborating with various stakeholders to ensure timely and accurate claims processing.
Requirements
- Proficient in managing client claims through thorough investigation, interpretation of coverage, and education on risk solutions, while effectively advocating for clients
- Skilled in leading claim reviews and educating clients and teams on best practices, with a strong ability to participate in client meetings to deliver tailored claims management services
- Adept at collaborating with internal teams to develop and implement customized service strategies, fostering strong relationships, analyzing insurance needs, and ensuring timely execution of service plans to achieve measurable value and efficiency
- Experienced in following client service workflows, utilizing internal resources for enhanced efficiency, maintaining accurate client files, and ensuring data completeness by consistently meeting timelines and quality standards
Nice To Haves
- 5+ years of experience in claims handling within an agency or insurance carrier
- BS/BA in Business, Insurance or related field
- AIC, SCLA or other related professional designation
- Advanced proficiency in Microsoft Office Suite
Responsibilities
- Managing and resolving claims
- Providing exceptional customer service
- Collaborating with various stakeholders to ensure timely and accurate claims processing
- Managing client claims through thorough investigation, interpretation of coverage, and education on risk solutions, while effectively advocating for clients
- Leading claim reviews and educating clients and teams on best practices
- Participating in client meetings to deliver tailored claims management services
- Collaborating with internal teams to develop and implement customized service strategies, fostering strong relationships, analyzing insurance needs, and ensuring timely execution of service plans to achieve measurable value and efficiency
- Following client service workflows, utilizing internal resources for enhanced efficiency, maintaining accurate client files, and ensuring data completeness by consistently meeting timelines and quality standards
Benefits
- Medical, dental, vision, 401K benefits and more
- The flexibility to work at home or an office, based on your discretion and schedule
- Start with 20 days of paid time off
- A paid day off to volunteer and company-organized volunteer events
- Up to $1,000 per year in matching charitable donations
- Up to $750 per year in wellness rewards
- All the nitro cold brew coffee and sparkling water you can drink
- A company-wide mentality that you can never appreciate your co-workers too much
- health and welfare benefits
- tuition assistance
- 401K savings and other retirement programs
- employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
