Claims Examiner I, General Liability

Markel•Summit, NJ

22h•Hybrid

About The Position

This position is responsible for the resolution of claims of average complexity and low to mid exposure. The primary responsibilities include investigating, evaluating, negotiating, and resolving assigned claims. The role involves decision-making within defined authority and operates under the general direction of a manager. The company, Markel, is a global community of optimists and problem-solvers, focused on helping people gain confidence and seize opportunities.

Requirements

High school diploma required.
Must have or be eligible to receive claims adjuster license.
Understanding of insurance claims and legal services landscape.
Claims technical skills and an understanding for product lines.
Understanding of insurance policy types across product lines.
Excellent customer service skills.
Excellent written and oral communication skills.
Excellent analytical and problem solving skills.
Excellent organization and time management skills.
Ability to deliver outstanding customer service to both internal and external customers.
Ability to work collaboratively and in a team environment.
Ability to work autonomously and requiring minimal direction/oversight.
Ability to take initiative and think strategically and creatively.
Strong desire for continuous improvement.
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word).
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Analyze and determine appropriate direction on coverage, investigation, evaluation and resolution of claims.
Make recommendations regarding reserve changes to Management.
Recognize potential exposures on claims and prepare appropriate alerts to Management and internal business partners.
Adhere to Fair Claims Practices Regulations and claims handling guidelines.
Prepare and distribute claim reports.
Participate fully in training, development programs, and learning opportunities across Claims.
Build strong relationships with internal stakeholders including Underwriting.
Contribute to strong customer relationships by delivering top-notch service.
Support special projects as assigned.
Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
Travel to other claim offices and conferences as needed.