Claims Examiner I, General Liability

Markel • Richmond, VA

15h • Hybrid

About The Position

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. This position will be responsible for the resolution of claims of average complexity and low to mid exposure. The primary responsibilities include investigating, evaluating, negotiating and resolving assigned claims. The position will have responsibility for decision making within their authority and work under the general direction from their manager. Analyze and determine appropriate direction on coverage, investigation, evaluation and resolution of claims. Make recommendations regarding reserve changes to Management. Recognize potential exposures on claims and prepare appropriate alerts to Management and internal business partners. Adhere to Fair Claims Practices Regulations and claims handling guidelines. Prepare and distribute claim reports. Participate fully in training, development programs, and learning opportunities across Claims. Build strong relationships with internal stakeholders including Underwriting. Contribute to strong customer relationships by delivering top-notch service. Support special projects as assigned. Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices. Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT. Travel to other claim offices and conferences as needed.

Requirements

• High school diploma required.
• Bachelor's degree preferred.
• Must have or be eligible to receive claims adjuster license.
• Understanding of insurance claims and legal services landscape.
• Claims technical skills and an understanding for product lines.
• Understanding of insurance policy types across product lines.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent analytical and problem solving skills.
• Excellent organization and time management skills.
• Ability to deliver outstanding customer service to both internal and external customers.
• Ability to work collaboratively and in a team environment.
• Ability to work autonomously and requiring minimal direction/oversight.
• Ability to take initiative and think strategically and creatively.
• High Strong desire for continuous improvement.
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word).
• US Work Authorization required.
• Markel does not provide visa sponsorship for this position, now or in the future.

Responsibilities

• Investigating, evaluating, negotiating and resolving assigned claims
• Analyze and determine appropriate direction on coverage, investigation, evaluation and resolution of claims.
• Make recommendations regarding reserve changes to Management.
• Recognize potential exposures on claims and prepare appropriate alerts to Management and internal business partners.
• Adhere to Fair Claims Practices Regulations and claims handling guidelines.
• Prepare and distribute claim reports.
• Participate fully in training, development programs, and learning opportunities across Claims.
• Build strong relationships with internal stakeholders including Underwriting.
• Contribute to strong customer relationships by delivering top-notch service.
• Support special projects as assigned.
• Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
• Travel to other claim offices and conferences as needed.

Benefits

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level