Claims Customer Care Representative

Amerisure Mutual Insurance•Farmington Hills, MI

8d•Onsite

About The Position

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Amerisure is currently recruiting for a Claims Customer Care Representative that will sit in our Farmington Hills, Michigan headquarters. The ideal candidate will possess the following skill set. Summary Statement Sets up new claims for all lines of business from various sources. Handles all incoming calls and mail for the claims department from agents, policyholders, claimants, and providers. Processes various types of support requests for claims department.

Requirements

High School diploma or GED.
2 years high volume customer service experience.
Proficient computer skills required including Microsoft Office Suite.
Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
Demonstrated successful ability to organize and prioritize work to ensure timely deadlines.
Demonstrated successful ability to work on several projects concurrently.
Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
Excellent verbal and written communication skills with the ability to interact with internal and external customers.

Responsibilities

Enter new losses into the claims system accurately and in accordance with claim guidelines.
Electronically index documents to claim files.
Answer phones for claims call center to set up new losses, route to appropriate claims adjuster, and handle medical bills for payment.
Provide claims processing support to department including bill payment, state forms, and correspondence.