Claims Correspondence Analyst

Berkley•Marlborough, MA

1d•$50,000 - $60,000•Hybrid

About The Position

The Claims Correspondence Analyst will serve as a first point of contact for inquiries related to claims. This role is responsible for handling Explanation of Reimbursement (EOR) requests, claim status inquiries, general claim-related questions, and prescreening information received for initial claim file setups. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. What you can expect: Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent Internal mobility opportunities Visibility to senior leaders and partnership with cross functional teams Opportunity to impact change Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

Requirements

High school diploma
Prior experience in claims processing, healthcare administration or customer service strongly preferred
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite software
Customer-focused mindset
Problem-solving and critical thinking
Time management and multitasking
Adaptability in a dynamic environment

Responsibilities

Respond promptly and professionally to incoming requests regarding: EOR requests, claim status requests/updates and general claim questions from Account Management, Sales, Brokers, Policyholders and Third-Party Administrators
Review and prescreen information received for initial claim file setups
Maintain accurate records of all interactions and updates in the claims system and/or shared drive
Ensure compliance and company policies, regulatory requirements and confidentiality standards by ensuring that all external communications that contain PHI/PII are sent securely.
Provide exceptional customer service by delivering clear, concise and professional communication
Complete all assigned requests within a 48 to 72-hour handling timeframe
Projects and other work as assigned